ABOUT SMOKE X BUZZ
We realize that security is a concern when ordering online and because of this, we have chosen to use the very latest and most advanced technology for secure transaction processing online.
Click on the Wholesale Register at home page under the account and fill up your business information to make your user name & password. We will approve your account within 24 hours.
We did not take any order without valid business license copy and federal tax id or Reseller Permit.
If your organization is tax-exempt, you will need to create an account on our website. When placing your first online order, you will be prompted to Fill information an account when you check out. Your entries must match the information on your tax-exempt form.
We will keep your tax-exempt information on file until it expires, at which time a new copy of your tax ID certificate will be required. Upon receipt of your new certificate, we will update the expiration date in our system.
The customer service team is available Monday-Friday from 9:00 am-5:00 pm CST. Contact us at 888-885-5227 or via email: hello@smokexbuzz.com
We'll work hard to keep you happy. And if we don't, you can request to remove your products at any time before it ship from our location.
Please call us at +888-885-5227 or email us at hello@smokexbuzz.com more information
If you have queries or concerns, please get in touch with us at +888-885-5227 or through email at hello@smokexbuzz.com
Shipping Information
Yes! you must have an account to view prices & purchase. We are only accepting wholesale accounts at this time.
We offer several shipping options, including standard ground shipping, expedited 2-day.
We ship anywhere in the contiguous United States
Yes. An adult (21 or over) will have to sign for each order upon delivery.
Yes. All of our orders are delivered in premium packaging to ensure your products, especially fragile glass pieces, stay intact.
No worries. Just contact us and we’ll get you taken care of. We’re proud of our shipping policies, so should something come up, just get in touch and we’ll get it worked out quickly.
Note: Don’t use the items or throw them away until you talk with us!
Domestic:
- USPS First Class: usually delivers within 3-5 business days
- USPS Priority: Usually delivers within 2-3 business days
- FedEx Express: Usually delivers within 2-4 business days with a guarantee of arriving by your scheduled delivery date.
International:
- USPS First Class: 10-12 business days
- USPS Priority: 7-10 business days
- FedEx Express: 6-7 business days, depending on specific country customs regulations.
No, shipping is not included.
The customer will receive an order shipment notification by email with a tracking number
PAYMENT INFORMATION
We take most debit and credit cards, including:
- Visa
- Mastercard
- Discover
- American Express
- Maestro
After finish your order sales invoice with shipping charge then we will charge credit card total amount of invoice on Checkout Page.
Most definitely this is the best way to ensure the safety of this information.
ORDER & RETURNS
Yes. There is a minimum purchase value of $700 dollars.
No prescriptions are needed to order anything we carry.
Please refer to our Return Policy for more information.
If you are having any difficulty on www.smokexbuzz.com please call Us +1 888-885-5227 between 9 AM TO 5 PM, Monday TO Friday. We are always at your service!
We are giving product detail under the product you must read.
Yes once you have submitted your order Please call us for cancel. But your product shipped from our warehouse can’t cancel. After once order shipped we charge 20% Re-stocking Fees.
If your order has not been shipped, we are happy to make changes to quantities, help you make another selection please call us 888-885-5227.
Other Commonly Asked Questions
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Our office can be found at:
1309 Coffeen Avenue STE 1200
Sheridan Wyoming 82801.
To get accurate directions from where you are, you can use navigation apps like Google Maps or Apple Maps.
Once you're at 1309 Coffeen Avenue STE 1200 Sheridan Wyoming 82801, you'll see parking spaces set aside for visitors.
See it on Google Maps.
Shipping costs are calculated at checkout based on your location. Delivery times vary by location and shipping method. For the Western US, it's 1-3 business days, while the Eastern US takes 6-20 business days. We're committed to getting your order to you quickly.
We process orders in 24-72 business hours before shipping. You'll receive a tracking email once it's ready for shipment. Estimated delivery times depend on your location: 1-3 days for the Western US, 6-20 days for the Eastern US. Processing might take up to 5 days during busy periods. We process Mon-Fri, 9 AM - 4 PM PST, not on weekends or holidays. If you get a tracking number on weekends or holidays, shipping begins the next business day. We might need extra time for order queries. In-stock orders before 1:30 PM EST ship the same day, mostly within 24 hours. Thanks for your patience during busy times.
Yes. We only sell brand new items directly from the manufacturers or distributors. All items usually come with bar-code. We do NOT even deal with returns items.
Inspect all products upon receipt. All claims for shortages, damaged or incorrect merchandise must be made within 24 hours of receipt. We will gladly exchange any products. If you receive the wrong products. We will gladly make an exchange for free and pay for shipping.
